FAQs

We operate a 3rd day shipping, allowing for roasting time and infusion cure  (excluding weekends and holidays)

As standard, all orders are shipped by Canada Post Tracked 48 which means that orders generally take 4 to 7 days to arrive from the point shipping from our Roastery

For a fee, you can upgrade to xPress Tracked 24 or Expedited which offer next day delivery. Please note this is from point of shipping, not from point of purchase. If you’re short on time (or coffee) we would always recommend ordering ahead

While our delivery service is reliable, we cannot guarantee it due to potential external delays through our couriers in Canada Post. This is extremely rare however and we’ll contact you if we’re aware of any delays to your order.

We provide free Xpresspost Tracked 48 delivery on all Canada Wide orders with a basket value of $50 (under 2kg).

Orders over 2kg will be sent via FedEx

View our shipping fees – here

You can find your tracking number in your shipping confirmation email. This will link you directly to the courier’s website where you can get an update on the status of your order

Order Tracking number and history is also found in your account page which you can log into – here.

All 1 x 250g orders are sent in a letterbox-friendly parcel, adhering to Canada Post Large Letter size constraints, with a maximum height of 25mm.

All 2 x 250g bags of coffee will be shipped in a letterbox friendly parcel and should fit through most Canada Post letterboxes. Based on a max height of 40mm.

Mixed orders, are sent as a Canada Post small parcel which will arrive in a larger box and will not fit through your letterbox.

If you place an order that doesn’t classify as letterbox friendly (see above) and nobody will be in to receive the order, the postman will then leave a card with instructions on where to collect your parcel.  Your order will be available next business day at the closest Shoppers Drug.

Yes. All our international orders are sent via Canada Post and must be under 1.75kg in weight.

To see if we deliver to your country, just enter your shipping details on the checkout page.

If you have any issues with this, please contact our Customer Service team on info@proudmarys.ca

Here is the first place to check – Here

If you click your shipping confirmation email or number in your account page, it will take you directly to the courier’s website.

Alternatively, you can go direct here – Canada Post Tracking

This may because you checked out as a ‘guest’ when placing your order. You’ll need to register for an account which you can do – here

You may have forgotten your password. If this is the case, you can reset your password – here

If you are still having issues, please contact our Customer Service team on info@proudmarys.ca

Simply just head to the password reset page – here

This will send a reset to the original email address that was registered

If you don’t receive a password reset email, it’s likely that you don’t have an account set up yet and may have checked out as a guest previously.

Simply create an account to get started.

If you have received the wrong grind size, please contact our Customer Service team on info@proudmarys.ca and we’ll resolve this issue for you.

If you have an error with your order please contact our Customer Service team on info@proudmarys.ca and we’ll resolve this issue for you.

Always call ahead. Orders are processed and sent to the Roastery per each order. If you have selected the wrong delivery address or want to change anything on your order, we would advise calling and speaking to our Customer Service team at 647-948-5388 as soon as possible. Before your orders ships.

Our subscriptions are easy. To get started, simply choose a coffee subscription that suits your tastes. Next, decide how frequently you want to receive the coffee (every week, fortnight or month) and then your preferred grind size. We would always recommend whole beans for freshness but can provide ground coffee too.

While we recommend certain brewing methods for certain coffees, our range is roasted to taste great however you like to prepare it – from espresso to cafetiere.

No stress. No hassle. Just great coffee and Good Vibes.

This depends on how many cups of coffee you drink per day and how many coffee drinkers are in your household. Then there are extra considerations like dose size and dialling in that need to be factored in too. On average we would recommend the following based on 15g (filter) and 18g (espresso) dose size:

113g bag = 13-16 cups.

250g bag = 39-48 cups.

1kg bag = 52-64 cups.

All subscriptions are shipped out next day if ordered before 23.59 (excluding weekends)

All subscriptions are shipped by Canada Post Tracked 48 delivery which usually takes around 2-3 days.

Our subscriptions are limited to Canada Only, we hope to release more countries in the future.

To manage your subscription, you’ll first need to create an account with us -even if you’ve ordered with us before – as accounts aren’t automatically generated.

To create an account, simply head to the page below and complete your profile > My account (proudmarys.ca)

Once your account is setup, you’ll then be able to login and manage your subscription by clicking on the ‘Manage Subscriptions’ tab, which can be found on the righthand side. Now you’ll have access to the customer portal.

You will be charged at the set frequency of your subscription

If your order has already been placed and you have received an order confirmation, changing the frequency or rescheduling the date of your next order will not apply to your latest order. To delay an order that has already been placed, you will need to contact customer service as soon as possible who will do their best to assist.

You will get 3 emails each time your subscription is about to be charged.

The first email will arrive 3 days before your subscription is set to charge. This will notify you of the upcoming payment and give you the opportunity to skip or delay the upcoming subscription if you have too much coffee.

The second email is your order confirmation, to confirm we are processing your order.

The third email is your shipping confirmation, which will include details on how to track your order.

You will get 3 emails each time your subscription is about

While we recommend certain brewing methods for certain coffees, our portfolio is roasted to taste great however you like to prepare it.

For espresso we would recommend starting with either Resolute or Stronghold, two of most approachable blends.

Yes, we did use real alcohol to infuse our alcohol infused coffees.

However, the is no traces of alcohol present.
All active alcohol has been evaporated during infusion process.

As all equipment varies we’ve created a grind size which we have found is most effective across the board in creating a perfect brew. If you find that the grind size isn’t working for you please contact our Customer Service team at Contact Us who will be able to organize an alternative grind for you. Ideally we’d also always recommend people grind at home as you can then adjust grind size to suit your machine and ensure maximum freshness. We appreciate that this isn’t always possible though.

Shop our range of home grinders – here

Getting the correct grind size for your coffee depends on what brewing device you’re using. As we mention above, we’d always recommend buying coffee in whole beans and grinding fresh at home to get the maximum flavour for your brew. We’ve also written a handy grind size guide which should help answer any questions you may have. Read - here